• We may use your personally identifiable information for purpose of completing your Limousine Service bookings.
• This includes sharing your booking information with other parties only to fulfil your booking.
• We do not share your personally identifiable information with any other third parties, unless required to do so under court order.

• Where you choose to receive marketing information, we will let you know about any special offers that may be of interest to you, including our loyalty programs. You are able to opt-out at any time.
• You can contact us about updating or accessing your information through our contact information within the Contact Us section at the bottom of this Privacy Policy.
• We may use information gathered through the use of cookies for purposes including, but not limited to: improving your experience on Online Services; improving our services generally; and to display ads and offers that are more relevant to you.
• From time to time and usually following an interaction with us, we may ask you for your feedback to provide you and others with better service.
• If you are using our Services outside the United States, please be aware that all your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. Please rest assured that we take appropriate steps to protect your privacy and security.

We recommend that you read this Privacy Policy in full to ensure you are completely informed. If you have any questions or concerns about our use of your personal information, then please contact us through information found in the “Contact Us” section at the bottom of this policy.

• The personal information that we may collect about you broadly falls into the following categories listed below:

  Information that you provide directly to us

  We may ask you to provide personally identifiable information directly to us. For example, we may ask you to provide your contact details such as full name, street address, telephone number, email address, and date of birth as necessary, in order to, for example:

  • Create or register an account with us;
  • Provide the services and information you request such as details about your booking;
  • Have an emergency contact number for you;
  • Subscribe you to our marketing communications; and/or
  • Submit inquiries to us.

  You will also need to provide your billing information (such as credit card number, cardholder name and expiration date) to make a payment.

  You may also be asked (but are not required) to provide information about your marketing preferences, and additional information if you participate in a survey or competition. When creating an account, you will provide a login name/member ID as well as a password.

  Your personal information may also be linked to Cookies to store your Limousine Service searches. For more information, please see the “Cookies and similar tracking technology” section below.

  If you’re an employee of a corporate account, other information collected can include employer, employee identification number, or other relevant details.

  We may also use your personal information for other purposes described in the “How we use your information” section below.

  Information that you provide directly to us

  When you visit us on our website, we may collect certain information automatically from your device.

  Provider (ISP), and your operating system. For website users, details of any referring website or exit pages as well as broad geographic location (e.g., country or city-level location) may also be collected.

  We may also collect other technical information such as how your device has interacted with our website, including the pages accessed and links clicked, for example, Limousine bookings viewed and the time and date of these.

  Collecting this information enables us to better understand the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our services for our visitors, for example, to customize your user experience, tailor your searches and show you advertisements that may be of interest. We may also use this automatic information to prevent and detect fraud.

  Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and similar tracking technology.”

  Information we collect when you use Apps

  When you use one of your smart phone app, tablet app, or applications for other platforms (collectively “App” or “Apps” as applicable), we may also collect, for example:

  • Information about the functionality of the Apps you access and use. This allows us to identify those areas of the Apps that are of interest to our customers so that we can refine and continuously improve the Apps.
  • Your device’s unique device identifier (“UID”). Each App sends us the device’s UID, a sequence of numbers or characters that are unique to your device. We use this on the first opening of the App so that we can confirm to our advertising networks the number of downloads resulting from clicks on their respective ad banners and other marketing tools. When an email address is provided, we associate this with your current UID/cookie ID for the purposes of providing a seamless experience across your devices.
  • Information about your current location. When you use an App’s ‘find Limousine Providers near your current location’ or similar features that suggest relevant content based on location, or otherwise provide location-based services, we use information about your current location – provided by your device using GPS or similar technologies – to show relevant content or other localized information. We do not collect location data unless you expressly use a location-based feature, and you can switch off location data collection at any time through your phone settings menu.
  • Error reporting information. This enables us to investigate the error and to improve the stability of the App for future releases. As part of these error reports, the App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used and the state of the application when the error occurred. We may use this information to investigate and remediate the error and to assist you in completing an impacted booking.

  You have the ability to control what information an App sends to us. You can exercise this control either by changing the settings of the App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the App from your device entirely and access our services through our website.

  Information we collect when you communicate with us via the following methods

  Social Media: If you make use of any of our social media features on our Online Services or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their privacy policy. For example, we offer the option to register with our website via the “Facebook Connect” feature, enabling you to register with our website using your Facebook account data without entering the required data manually on our webpage.

  When using a social media feature, if you have chosen to include personal information in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available. Subject to your privacy settings, we access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. We do not store or use any data related to the friends you are connected with on a social media site.

  We may also access information from social media providers about your use of an App that we run on their website. Therefore, we encourage you to review the privacy policy of any social media provider you use.

  Call Monitoring and Recording: Calls to and from our customer service teams are recorded or monitored for quality control purposes, analytics, to protect us in the event of a legal dispute and for staff training. Call recordings will be maintained consistent with this Privacy Policy. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

  Other Online Communications: Any interactions you have with us through our website, such as chat, will be recorded and monitored for quality control purposes, to protect us in the event of a legal dispute and for staff training. This information will be processed and maintained consistent with this Privacy Policy.

  Cookies and similar tracking technology 

  Cookies are small data text files and can be stored on your computer’s cookies for the following general purposes, including but not limited to:

  • To help us recognize you as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site.
  • To help us customize the content and advertisements provided to you on this website and on other sites across the Internet. For example, when you access a page on our website, a cookie is automatically set by us, or our service providers, or our partners to recognize you as you navigate on the Internet and to present you with information and advertising based on your apparent interests. See “Display of Tailored Advertising” section below for more information about our online advertising practices and your choices.
  • To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

  The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to request to disable cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the travel tools offered on our sites.

  We may combine the information you give us with information related to your transactions and information we receive about you from third parties who carry out services on our behalf. The information received via Cookies and similar technologies may allow us to track your activities across devices and users’ clickstream data associated with the Cookies.

  In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your personal information.

• Third party services providers who provide data processing services to us (for example, to support the delivery of; provide functionality on; or help to enhance the security of our website), or who otherwise process personal information for purposes such as credit card processing, customer service, and fraud prevention. Where third-party service providers have access to data they will only collect information as needed to perform their functions. They are not permitted to share or use the information for any other purpose.
• If you connect your QuoteMe.Limo account to a social media provider, such as through “Facebook Connect,” we may make available to that social media provider the information related to your use of our Services, such as our rewards and loyalty program or the reviews you post on our Services. Social media providers may provide settings that allow you to request that the social media provider disable such sharing of information and other privacy choices.
• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your interests or those of any other person;
• When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms of Service and other agreements;
• On occasion, we may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular Services Type.
• Any others with your consent to the disclosure.

We use the information we collect for a variety of purposes supporting you and our business uses, including to:

• fulfill your Limousine Service transactions that you make;
• provide you with booking confirmations and important travel updates for your upcoming trip (via channels such as email, SMS, and/or push messages);
• verify your identity for fraud prevention purposes;
• manage your account, including processing payments;
• communicate with you in general, particularly if there is a change to your booking;
• provide customer services related to your booking or to respond to any inquiry you make;
• otherwise customize your experience with this website or App;
• carry out statistical analysis about the use of our website and Apps and the services we offer to improve each aspect of what we do;
• protect our rights as a company, including as to our intellectual property, for example; resolve disputes, collect fees, or troubleshoot problems; prevent potentially prohibited or illegal activities; enforce our Terms of Use and other agreements; and as otherwise described to you at the point of collection.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at the information provided at the bottom of this Privacy Policy.

We want you to feel confident about using our website to make booking arrangements, and we are committed to taking appropriate steps designed to protect the information we collect. While no website can guarantee absolute security, we have implemented appropriate technical and organizational measures to protect the personal information that we collect and process about you.

Data collected by us on this website to serve you with relevant advertising.

We are committed to providing you with relevant content and information. To do this, we may, through cookies and other technologies used on this website, collect information about you. We may use this information, together with other information we have collected about you from other sources, to serve you with more relevant ads on our website, across the internet, and on other devices that you may use. So, for example, if you search for a Limousine Provider in New York on this site, you may see an ad for a New York show on Broadway on this site or on another website you visit.

You can choose not to receive tailored online advertising from us on other websites, based on your activities on this website and learn more about many of the ways you can opt out of having your information used for tailored advertising purposes. Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be more general and less relevant to you.

Do-Not-Track Signals and Similar Mechanisms. 

Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, websites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals.

Updates to this Privacy Policy

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make, and in accordance with applicable law. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy. 

How to contact us

If you have any questions or concerns about our use of your personal information and information within this policy, please contact our customer service.